• I would like to place an order over the phone. How can I do that?
• How do I use the Shopping Cart?
• I just placed an order, and I forgot to add some items. Can I add the items to my already-placed order?
• I just placed an order, and would like to remove items or cancel the order. Can this be done?
• I just placed an order and would like to change the address I used for shipping. Can I do this?
• I am placing an order, but one or more of the items is on backorder. When will I receive my order?
• How can I track my order?
• Is there tax charged on my order?
• What forms of payment do you accept?
• Can I view orders I've placed in the past?
• When is my credit card charged for the order I've placed?

You can place an order over the phone by calling 1-877-338-0026 during our Customer Care Center hours.

The Herbaloft Shopping Cart was designed to protect your privacy, accuracy of your order and security. We are a Yahoo Merchant Secure Site, which means your confidential information is also protected.

Adding Items to the Shopping Cart: To add any item to your shopping cart, just click on the "Add to Cart" or "Buy" button when displayed next to a product. If you should change your mind as you shop, you can always remove an item later during the checkout process.

Changing Quantities: If you wish to change the quantity of any item(s) in your shopping cart, just type the new quantity in the quantity field for that product and click on "Update Quantities". You must click on "Update Quantities" in order for the information to be saved.

Checking out: When you have finished shopping and have placed each item in your shopping cart, click on "Checkout" to send us your order. You'll then be prompted to enter your billing and shipping addresses and credit card information. We'll receive your order immediately and will send you a confirmation email. It's that easy!

Yes, but with the understanding that your card will be authorized again. By adding additional items onto your order, we would have to authorize your credit card a second time for the full amount, so we do not do that unless approved by you. And you must do this over the phone by calling 1-877-338-0026, and this must be done within 15 minutes of the original time you placed your order.

Yes, you may remove items or cancel your order within 15 minutes of the time you placed your order. Just call 1-877-338-0026 immediately and speak one of our representatives.

Yes, you may change the shipping address on your order within 15 minutes of the time you placed your order. Just call 1-877-338-0026 immediately and speak one of our representatives.

If any of your items are on backorder, we will ship your in-stock items immediately and your out-of-stock items as soon as they are available - at no additional charge to you.

You will receive a shipping confirmation email once your order has shipped. This email will provide you with the shipping tracking numbers necessary to locate your order.

If you did not provide us with an email address, please keep your Order Confirmation number readily available from time of purchase. Our Customer Care Center will be able to track your package for you. Just call 1-877-338-0026.

Sales Tax will be added according to your state sales tax rate. Sales tax is applied to the total retail amount of the order, not including shipping and handling charges (where applicable) and is based on the shipment's destination state and local sales tax rates. In the event that additional charges may apply, we may make modifications to your order and notify you after the order is processed.

• Alaska (AK)
• Hawaii (HI)
• Oregon (OR)
• New Hampshire (NH)
• Delaware (DE)
• Montana (MT)
• New Mexico (NM)
• New Jersey (NJ)
• New York (NY)
• Pennslyvania (PA)
• Florida (FL)
• Maryland (MD)

• Alabama (4%)
• Arkansas (9%)
• Arizona (5.60%)
• California (8.50%)
• Colorado (5%)
• Connecticut (6%)
• Washington D.C. (5.75%)
• Georgia (7%)
• Iowa (5%)
• Idaho (6%)
• Illinois (6%)
• Indiana (6%)
• Kansas (7.30%)
• Kentucky (6%)
• Louisana (4%)
• Massachusetts (5%)
• Maine (6%)
• Michigan (6%)
• Minnesota (7%)
• Missouri (7%)
• Mississippi (7%)
• North Carolina (7%)
• North Dakota (5%)
• Nebraska (5.50%)
• Nevada (6.50%)
• Ohio (7.50%)
• Oklahoma (8.40%)
• Rhode Island (7%)
• South Carolina (6%)
• South Dakota (4%)
• Tennessee (9.50%)
• Utah (4.75%)
• Virginia (5%)
• Vermont (6%)
• Washington (9%)
• Wisconsin (5%)
• West Virginia (6%)

We accept Visa, Mastercard, American Express, and Discover. You can also use Paypal.

Yes. Click on the My Account option at the very top of the home page. Log in using your email address and password. You'll then be able to view your order history.

We do not charge your credit or debit card for any items until your order has shipped.