ABOUT HERBALOFT

We here at herbaloft.com are dedicated to sharing the quality Herbalife products that have helped us become healthy as well as thousands of people around the world. We strive to provide the best customer service and meet your every request to your utmost satisfaction. We carry the largest selection of Herbalife products anywhere on the web. We hope you will join our customer family here at herbaloft.com!

Questions? Email us at: help@herbaloft.com

Shipping Estimate Matrix
order by 12pm EST on the day below	overnight (1 business day)	two day (2 business days)	ground (3-5 business days)
Monday	Tuesday	Wednesday	Thu, Fri, or Sat
Tuesday	Wednesday	Thursday	Fri, Sat, or Tue
Wednesday	Thursday	Friday	Sat, Tue, or Wed
Thursday	Friday	Monday	Tue, Wed, or Thu
Friday	Monday	Tuesday	Wed, Thu, or Fri
Saturday	Tuesday	Wednesday	Thu, Fri, or Sat
Sunday	Tuesday	Wednesday	Thu, Fri, or Sat

Shipping Tips:

Overnight Orders are delivered Monday through Friday.

2nd Day Orders are delivered Monday through Friday.

Ground Orders are delivered Tuesday through Saturday.

Orders submitted after Friday 12pm are considered submitted on Monday.

Overnight and 2nd Day orders are not delivered on weekends (Sat & Sun).

Ground orders are not delivered on Mondays.

Fees: Our Shipping fees are based on Herbalife Warehouse shipping fees.

Ground: $8.00 flate rate for all orders below $35

2nd Day: $12.00 flat rate for all orders below $100

Overnight: $16.00 or 10% of your order, whichever is greater.
*In the event that additional charges may apply, we may modify your order and notify you after the order has been processed.

Delivery Area:

Products are available for shipment within the United States only. We currently do not accept international orders.

Physical Addresses Only. Our carriers, UPS and FedEx do not ship to P.O. Boxes. Any order submitted with a P.O. Box address will be placed on hold until a non-P.O. Box address can be obtained from the customer.

SALES TAX

Sales Tax will be added according to your state sales tax rate. Sales tax is applied to the total retail amount of the order, not including shipping and handling charges (where applicable) and is based on the shipment's destination state and local sales tax rates. In the event that additional charges may apply, we may make modifications to your order and notify you after the order is processed.

The following states do not charge sales tax on Herbal supplements:

Texas (TX)

The following states charge sales tax on Herbal supplements:

Alabama (4%)

Arkansas (9%)

Arizona (5.60%)

California (8.50%)

Colorado (5%)

Connecticut (6%)

Washington D.C. (5.75%)

Georgia (7%)

Iowa (5%)

Idaho (6%)

Illinois (6%)

Indiana (6%)

Kansas (7.30%)

Kentucky (6%)

Louisana (4%)

Massachusetts (5%)

Maine (6%)

Michigan (6%)

Minnesota (7%)

Missouri (7%)

Mississippi (7%)

North Carolina (7%)

North Dakota (5%)

Nebraska (5.50%)

Nevada (6.50%)

Ohio (7.50%)

Oklahoma (8.40%)

Rhode Island (7%)

South Carolina (6%)

South Dakota (4%)

Tennessee (9.50%)

Utah (4.75%)

Virginia (5%)

Vermont (6%)

Washington (9%)

Wisconsin (5%)

West Virginia (6%)

Wyoming (4%)

RETURN POLICIES

Our Committment to You: We are so committed to delivering effective, high-quality products for our customers that we offer a no hassle 30-day money-back guarantee. If you are not fully satisfied with a recent purchase, please contact us at help@herbaloft.com and we may process your return. It�s our way of guaranteeing your complete satisfaction.¹ Time is of essence, please act fast.

Before you decide to return your products, please read:

Consistency with product usage is often the main factor in not achieving personal results. If you are using the products as instructed consistently, we guarantee absolute success.

Contact Herbaloft.com via LiveChat or email help@herbaloft.com) with any questions regarding product usage or results. We are so committed in the results our products provide that if you use it consistently and correctly, you will achieve the results you desire.

If you still would like to return your products, make sure that Herbaloft receives your return within thirty (30) days upon receipt of order.

To initiate a return, follow these steps:

Step 1 - Please contact us at help@herbaloft.com with your name and order number to obtain return instructions.

Step 2 - Print out and sign in the areas indicated "Sign Here Only >>>" of the 2 forms below.
(Adobe Acrobat Reader is required. click here for Adobe Acrobat).

Form A -

Retail Order Form/Receipt (pdf)

Form B -

Customer Request for Refund Form (pdf)

Note: To ensure a quality experience with us, we will fill out the remainder of the forms as you are only required to sign only the "customer's signature" line on each form and include both forms within your return.

Step 3 - Send us the unused portion of the product within 30 days of receiving your purchase to Herbaloft and NOT the Herbalife Warehouse. Mail all returns with documentation as described above to the address provided in return correspondence with Herbaloft.

Note: Any products shipped directly to the Herbalife warehouse will delay your refund and may carry additional shipping charges.

Once your shipment is received, Herbaloft.com will process the appropriate refund promptly.

In order to keep our prices competitive, and to continue to offer our current promotions, please be aware of the following return policies:

Free or Paid Shipping fees are non-refundable on returns! If your order qualifies for free shipping, then actual shipping costs plus Herbalife handling fees (which is not refunded to us) is NOT credited back. For example, if your order total is $100 and free shipping costs us $7.95 and handling costs us another $7.00, we will refund you $85.05. We do NOT profit from your returns!

Free Gift promotions. If you received a free gift (such as a free Herbalife accessory) as part of a promotion, the products are yours to keep and cost of the accessory will be not be credited back to you.

Actual shipping charges of unused products back to us is also non-refundable on returns. In other words, you pay for shipping us back the unused portion of the products to us.

Wholesale & Distributor Kits cannot be returned once the products are opened.

Return processing is usually performed immediately upon receipt of return products but may take up to a maximum of 4 weeks.

Items that are not returned in their original packaging will not be refunded.

Refunds: We issue a credit for the order back to the customer in the form of the originating method of payment. For example, if you used your Mastercard to make a particular purchase on Herbaloft, we will credit that same Mastercard and not another card with a different credit card number. At the time of your return, your credit card numbers may have expired on our systems and we will need to request it again in order to issue you a credit. This must match your expiration date on file.

Return Shipping Costs: Return costs for shipping and handling are non-refundable.

Lost or Stolen Packages: We are not responsible for lost or stolen packages while in transit to Herbaloft. We recommend that you keep proper Proof of Delivery for any package you ship & obtain insurance on your package.

Exchanges: Exchanges are subjected to shipping charges. If the product is unused and is still sealed, you may exchange the product without question. We do not exchange used products or product in which the seal is broken or removed. We will process exchanges once the products are received.

All products are shipped fully inspected to ensure product is new at the warehouse. If the product has been used, we can not honor an exchange and encourage you to return the used product while placing a new order for the intended products. Shipping promotions do not apply to exchanges and are not honored.

Distributors and Wholesale Club Members: All sales made to Distributors and Wholesale Club Members are final and no returns will be accepted by Herbaloft or Herbalife International.

For additional questions regarding returns, please contact us at help@herbaloft.com or Livechat.

¹This guarantee is limited only by the terms of certain specific warranties attached to or packaged with certain products and does not apply to any product intentionally damaged or misused. If you are not satisfied, Herbaloft.com will honor the product guarantee quickly and with full integrity.

SECURITY

Secure Online Ordering: Yahoo! Store uses industry-standard, secure SSL encryption to accept your credit card orders to ensure that your online order is secure and that you are protected from fraud.

Billion Dollar Support: As a Yahoo! Store Merchant, Herbaloft is supported by Yahoo! - a $45 billion dollar company.
Yahoo! Shopping Buyer Protection: All Yahoo! Store merchants are eligible to participate in this program. These merchants must earn and maintain a minimum 3-star average merchant rating -- Herbaloft currently maintains a 5 of 5 stars rating. In the unlikely event of fraud, the Yahoo! Buyer Protection Program provides an additional measure of safety.
Trusted Host: Herbaloft is hosted by Yahoo! Shopping who uses a secure socket layer (SSL) software that is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Safety in Numbers: With our secure servers hosted with Yahoo! Shopping, you are one of millions of users every year who choose to shop with us!
Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.